Shipping policy

1. Order Processing Time

   - All orders are processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.

2. Shipping Methods 

   - We offer various shipping options to meet your needs:

     - Standard Shipping (5-7 business days)

     - Expedited Shipping (2-3 business days)

     - Overnight Shipping (1 business day, available for select areas)

3. Shipping Rates

   - Shipping rates are calculated at checkout based on your location and the weight of your order. 

   - Free shipping is available for orders over $75.00

4. Delivery Locations

   - We currently ship to United States. If you're outside of these areas, please contact us for special arrangements.

5. Order Tracking  

   - Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through our website or the carrier’s site.

6. Damaged or Lost Packages 

   - If your package is damaged upon arrival, please contact us within 48 hours. We will work with you to resolve any issues.

   - For lost packages, please allow 1-3 days after the expected delivery date before contacting us.

7. Returns and Exchanges

   - Due to the nature of our products, we do not accept returns on opened dog treats. If you receive a defective product, please contact us within 24 hours for a replacement.

8. Contact Us 

   - If you have any questions regarding our shipping policy, feel free to reach out to our customer service team at Contatcus@kokoandeves.com